Frequently Asked Questions
Everything you need to know about your luxury spa experience.
What are the electrical requirements for your hot tubs?
Most of our full-sized hot tubs require a dedicated 240V/50A GFCI protected circuit installed by a certified electrician. However, we also offer 'Plug & Play' models that operate on a standard 120V/15A household outlet.
How long does shipping take for large spa units?
Standard delivery for in-stock hot tubs typically takes 2 to 4 weeks depending on your location. Once your order leaves our warehouse, the carrier will contact you to schedule a specific delivery window.
Do you offer professional installation services?
While we provide comprehensive setup guides, we recommend hiring a local contractor for deck reinforcement and a licensed electrician for power. We can provide a list of preferred service providers in many regions.
What is the warranty coverage on Canadian Spa Company products?
We offer a robust warranty including 10 years on the shell structure, 2 years on the shell surface, and 2 years on major components and plumbing. Specific terms may vary by model.
How do I maintain the water quality in my new spa?
We recommend testing your water weekly using pH strips. You will need to balance the alkalinity and sanitizer levels (Chlorine or Bromine) and clean your filters every 2 to 4 weeks to ensure a safe soaking environment.
Can I use my hot tub during the winter?
Absolutely. Our spas are specifically engineered for the harsh Canadian climate, featuring high-density closed-cell foam insulation and thermal locking covers to retain heat even in sub-zero temperatures.